Privacy Policy

This Privacy Policy explains how Yorkshire Mould Removal ("we", "us", "our") collects, uses and protects your personal information when you use our website yorkshiremouldremovals.co.uk and our enquiry and referral service. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Yorkshire Mould Removal is an independent enquiry and referral service. We do not directly employ technicians. When you submit an enquiry, with your permission we pass your details to a vetted independent specialist covering your area so they can contact you regarding an assessment and quotation.

What personal information we collect

When you submit an enquiry through our website, we may collect:

• Your full name, telephone number and email address.
• Your postcode and property type.
• Details about the mould problem, including the number of affected rooms, urgency and your description.
• Whether you are a homeowner, tenant, landlord, agent or business.
• Any photograph you choose to upload.
• Your consent to be contacted and to have your enquiry passed to a specialist.

We may also collect information automatically when you visit our site, such as your IP address, browser type and pages visited, through cookies and analytics. See our Cookie Policy for details.

How we use your information

• To process and respond to your enquiry.
• To pass your enquiry to a vetted local specialist covering your area, with your permission.
• To send you a confirmation message about your enquiry.
• To provide our referral service and improve it over time.
• To comply with our legal obligations.

Sharing your information

We only share your personal information with a vetted independent specialist covering your area, and only with your explicit consent. We do not sell your data to third parties or use it for unrelated marketing. We may share information where required by law.

How long we keep your information

We retain enquiry information for as long as necessary to provide our service and to meet our legal and record-keeping obligations, after which it is deleted or anonymised.

Mould Evidence Pack: If you build a Mould Evidence Pack, your case information and photographs are stored securely and retained for up to 12 months from creation, or until you request deletion — whichever is sooner. Photographs are stored as private data and are never exposed through public URLs. You can download your information or request deletion at any time from your private case area, or by contacting us. Secure sharing links expire automatically after 30 days. We do not attach private photographs to ordinary notification emails; authorised staff access them only through the secure case area.

Your rights

Under the UK GDPR, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information (subject to legal obligations).
• Withdraw your consent at any time (this will not affect processing already carried out).
• Object to or restrict certain processing.
• Lodge a complaint with the Information Commissioner's Office (ICO).

Data security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Contacting us

If you have any questions about this Privacy Policy or how we handle your data, or if you wish to exercise any of your rights, please contact us at enquiries@yorkshiremouldremovals.co.uk.